Privacy policy

1. Who we are

Memo is a webshop offering personalized physical gifts with optional digital video memories.

For questions about this Privacy Policy or your personal data, please contact:

• Memo
• Email: info@memogift.nl
• Website: memogift.nl

2. What data we collect

We may collect the following personal data:

Order information

• Name
• Email address
• Billing address
• Shipping address
• Country
• Order details
• Payment status

Uploaded content

• Photos uploaded by you
• Videos uploaded by you
• Optional personal messages included in your order

Technical information

• IP address
• Browser type
• Device type
• Website usage data
• Cookies and analytics data

3. How we use your data

We use your personal data to:

• Process and fulfill your order
• Personalize your product
• Store and display your uploaded photo/video
• Send order confirmations and updates
• Provide customer support
• Improve our website and services
• Prevent fraud and abuse
• Comply with legal obligations

4. Payments

Payments on our website are processed securely through Stripe. We do not store full payment card details ourselves.

Stripe may process payment information according to its own privacy policy.

5. File uploads (photos & videos)

When you upload photos or videos, you confirm that:

• you own the content or have permission to use it;
• the content does not infringe third-party rights;
• the content does not contain unlawful, offensive, or harmful material.

You remain the owner of your uploaded content.

We grant ourselves a limited license to use uploaded content only for:

• creating your personalized order;
• displaying your content on your private product page;
• storing it as part of the purchased service.

We do not use your uploaded content for advertising without your explicit consent.

6. How long we store data

We store personal data only as long as necessary for:

• fulfilling your order;
• customer service;
• legal and tax obligations;
• maintaining your digital memory page.

Uploaded content may remain stored until:

• you request deletion, or
• we discontinue the service.

7. Sharing your data

We only share your data when necessary with trusted service providers, such as:

• payment providers (Stripe)
• hosting providers
• storage providers
• email providers
• shipping providers

We do not sell your personal data to third parties.

8. Your rights

Under GDPR / AVG, you have the right to:

• access your data
• correct your data
• delete your data
• object to processing
• withdraw consent
• request data portability

To exercise your rights, contact us at info@memogift.nl.

9. Cookies

We may use cookies and similar technologies for:

• website functionality
• analytics
• performance
• language preferences

You can change your choice at any time via the “Cookie settings” link in the footer, or manage cookies in your browser.

10. Security

We take reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access.

However, no online system can be guaranteed 100% secure.

11. Changes

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.